ASSUREURS CRÉATEURS DE CONFIANCE
Full-Year 2020 results Analyst conference Call Replay
Motor, home, agricultural, services, business, professionnals and local authorities
Individual health, individual protection, life insurance – individual savings/pensions, group insurance
Asset management, property management, employee savings, banking
Groupama Gan Vie et Groupama Supports et Services
The Gan Santé application is a sort of mobile counterpart of the customer space. It enables policyholders to download their mutual insurance card so that they can easily find it on their smartphone, even in offline mode. The app offers them the ability to then share their card very easily with their beneficiaries or pharmacy, including via a QR Code. Using the app, policyholders can also:
A “Did you know?” section complements the range of useful services available, providing personalised information based on each network and types of products subscribed to.
In particular, the application addresses the following issues:
– Paperless solutions, with the Third-Party Payer certificate in electronic format and a reduction in the number of faxes and physical letters for health refunds and Health Service quotes Groupama’s eco-responsible approach
– Reduce the time taken to process requests for quotes and reimbursement
– Reduce processing costs by management teams with documents that are already standardised and will ultimately be injected directly into EDM
Lastly, the launch of the app also has a positive effect in terms of image, as offering this new method of communication to policyholders improves the customer experience.
To save costs and time, the application has been produced as a “white label’ using the same technical code as the Groupama et Moi version in “Feature Flipping” mode. It makes full use of smartphones’ “Camera”, “Geolocation”, “Offline mode”, “Mapping” and “Route calculation” functions. This makes it easy and very quick for the Gan Santé application to take advantage of new Groupama et Moi features. User experience and customer satisfaction are improved through regular upgrades, with the short-term integration of notifications for any new reimbursements, access to “Mutuaide” services (“Gabriel” app functions, 2019 “Top Succès” awards) and improved authentication through the use of facial recognition and fingerprint technology.
Subscribe to Groupama Group RSS feed