JavaScript désactivé - Ce site requiert l'activation de JavaScript.JavaScript is deactivated - This site requires JavaScript.
ASSUREURS CRÉATEURS DE CONFIANCE
Social Wall
Full Year 2022 results Analysts Conference Call replay
Motor, home, agricultural, services, business, professionnals and local authorities
Individual health, individual protection, life insurance – individual savings/pensions, group insurance
Asset management, property management, employee savings, banking
Legal protection, credit insurance, assistance, remote surveillance of property and persons
Groupama Assicurazioni (Italie)
Experiment a new approach to optimize the workload and the satisfaction of employees.
The combination of automation and humans: a “full hybrid office” whose processes are based on a mix of tasks performed by ‘humans’ (underwriting, support to commercial networks, customer services, etc.) and by robots (most of the administrative tasks).
6 robots have been realized to perform repetitive administrative tasks. They add flexibility and wider capacity through task scheduling
A ‘Robot Manager’ job has been created within the team, who orchestrates tasks and allows employees to rely on the work done by the robots.
– Change the competence of the team, increase of engagement and productivity and abetter psycho- physical balance of people
– Persons retrained and switched to more value-added tasks
– New operating model: routine and administrative tasks entrusted by robots, valuable client’s services by employees
– A reduction of 75% of the backlog not managed : from € 12,4 million to € 3,1 million (to be considered as a physiological backlog)
– Improved cash flows
– Portfolio of policies managed on time and ‘clean’, no longer active hedges
SIGN UP FOR PUBLICATION ALERTS
https://presse.groupama.com/newsletter/