Mirror Tracker

Groupama Asigurari

Mirror Tracker

Groupama Asigurari has developed "Mirror Tracker", an innovative approach that makes it possible to match the feelings of customers with those of employees. The analysis was based on data collected using questionnaires. Innovation lies both in the methodology of qualitative analysis and in the "mirroring" of results with the aim of achieving "win-win" situations for both!

Mirror Tracker