Robotic Process Automation (RPA)

Groupama Asigurari

Groupama Asigurari – Robotic Process Automation

Groupama Asigurari uses Robotic Process Automation (RPA), which initially facilitates employees’ everyday work by automating certain tasks. RPA has: • Increased customer satisfaction, by enabling a quicker response to their needs. • Increased service quality, thanks to precise, quality data. In addition, it helps:

  • Increase employee engagement by automating certain tasks;
  • Increase company efficiency;
  • Reduce the time to market of products and services that need integration.

What is RPA for?

  • Issuing contracts;
  • Renewals;
  • Automation of the claim notification process;
  • Reducing customer call time in call centres;
  • Using the data of the central system from other applications;
  • Inserting data of different types of files in one or several applications;