The Volt’Terre program by Groupama: driving innovation for customer satisfaction

Volt'Terre is a program designed to create innovative solutions for clients and teams by fostering collaboration between local start-ups and Groupama business units. This approach contributes to the Group's ambition to become a champion in customer support. Discover Spareka and Continuity, two innovative companies dedicated to enhancing the satisfaction of our clients and members.

Spareka: Sustainability and Multi-Risk Home Insurance Go Hand in Hand

Spareka is an online assistance service that helps users repair their household appliances themselves. This solution, both innovative and sustainable, has been integrated into Groupama’s claims process for electrical damage. The benefits are numerous: guided self-repair allows customers to fix rather than replace their equipment, minimizing ecological impact. Clients don’t have to wait for compensation, which speeds up claim processing and improves customer satisfaction. A winning bet!

To learn more, check out the testimonial from Spareka’s founder, Geoffroy Malaterre, in our annual report.

Continuity: Artificial Intelligence for Professional Risk Management

Continuity is a tool designed for insurance professionals. It enables 360-degree risk management: geolocation, real-time site visualization, building condition assessment, and insight into business activities all contribute to improved risk evaluation. By centralizing necessary data for precise and accelerated assessments, the underwriting process becomes more seamless. Leveraging artificial intelligence, it optimizes customer and prospect satisfaction.