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2025 Results Press release Analysts Conference Call: March, 23rd at 11 a.m.
Motor, home, agricultural, services, business, professionnals and local authorities
Individual health, individual protection, life insurance – individual savings/pensions, group insurance
Asset management, property management, employee savings, banking
Legal protection, credit insurance, assistance, remote surveillance of property and persons
As a responsible insurer, we are committed to providing long-term protection for our customers and society. This involves building a trusting relationship, taking preventative action, offering solutions that adapt to changes in the environment and lifestyles, and a commitment to rebuilding and repairing with the lowest possible impact. Because anticipating risks, providing protection and helping people bounce back are an integral part of our mission.
Policies relating to customers and end-users, including subscription policies, product governance, operational risk and compliance policies, are all approved by the Board of Directors of Groupama Assurances Mutuelles. They take into account the principles of sustainable development set out in the Group’s Sustainability Charter, in particular: an inclusive approach, the development of products linked to transitions, prevention, advice quality, and training and information for distribution partners.
Our protection solutions and related services enable customers to carry on with their lives and businesses with confidence. The Groupama Group recognises the social value of insurance and has chosen to offer products and services to as many people as possible, anticipating risks through prevention and listening to customers’ expectations in a world undergoing major changes, all within the framework of a sustainable business model for the Group.
AFNOR’s “Engagé RSE” label recognises, in particular, Groupama’s maturity in the sustainable management of customer relations. Our 16 certified entities achieved an average score of 78 per cent under the “Consumer Relations and Responsible Marketing” criterion, equivalent to an “Exemplary” level of maturity. This result reflects Groupama’s commitment to offering high-quality products and services, communicating transparently, managing complaints and disputes effectively, and protecting consumer data.
For further information, please refer to the ESRS S4 section of the sustainability report
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