Groupama Asigurari uses Robotic Process Automation (RPA), which initially facilitates employees’ everyday work by automating certain tasks. RPA has: • Increased customer satisfaction, by enabling a quicker response to their needs. • Increased service quality, thanks to precise, quality data. In addition, it helps:

• Increase employee engagement by automating certain tasks;
• Increase company efficiency;
• Reduce the time to market of products and services that need integration.

What is RPA for?

• Issuing contracts;
• Renewals;
• Automation of the claim notification process;
• Reducing customer call time in call centres;
• Using the data of the central system from other applications;
• Inserting data of different types of files in one or several applications;