ASSUREURS CRÉATEURS DE CONFIANCE
Full Year 2019 results Analysts Conference Call Replay
Motor, home, agricultural, services, business, professionnals and local authorities
Individual health, individual protection, life insurance – individual savings/pensions, group insurance
Asset management, property management, employee savings, banking
Jean-Yves Dagès / Président of Groupama
Confidence is the first word that comes to mind to describe 2015: confidence in the quality of the results obtained, which confirm our performance, and the confidence that our members place in us. This is evident from the success we have had in marketing mutual certificates.
This accomplishment shows the high regard members, elected representatives and employees have for their mutual. Confidence is also reflected in the promises kept to our members, and to farmers in particular. With the agricultural world facing an unprecedented crisis, we naturally offered our full support and attention. We were able to meet their expectations with the launch in 2015 of our baseline policy, followed by an innovative new solution for our livestock farmer members with our “Prairies” insurance, which has been available for purchase online since early 2016.
In a fiercely competitive environment, we have an absolute obligation to meet the needs and expectations of our customers, on a daily basis and in times of crisis, when a claim is filed.
“Heart” is the second term I would like to emphasise. It is our values of mutualism that have driven the growth of our mutual, our commitment to making a difference in society, as we do with the Groupama Foundation for Health and the Solidarité Madagascar association, for example. What makes us different is how we operate as a mutual insurance company: we form close relationships with our customers, establish regional roots, and are in step with market developments and the digital revolution.
We have numerous strengths, ranging from the skills of our employees to the commitment of our elected representatives on the ground. It is together, as employees, mutualist elected representatives and partners, that we will be able to look to tomorrow and overcome our future challenges.
Ajouté le 9 June 2016 - Classé dans : finance
Subscribe to Groupama Group RSS feed