ASSUREURS CRÉATEURS DE CONFIANCE
Full Year 2019 results Analysts Conference Call Replay
Motor, home, agricultural, services, business, professionnals and local authorities
Individual health, individual protection, life insurance – individual savings/pensions, group insurance
Asset management, property management, employee savings, banking
The customer is at the heart of the Groupama Group's concerns.
In each of its markets, the Group sets itself the objective of achieving a large percentage of highly satisfied customers and a constantly improving net recommendation index. Satisfaction not only plays a role in winning market share, but also in earning customer loyalty.
Indicators such as our customers’ Net Recommendation Index and the number of customers with only more than one policy provide a view on the successful implementation of these customer-focused actions.
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