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A culture of efficiency

Efficiency is a vital lever for improving the Group's performance.

BE EFFICIENT AND DO OUR JOB WELL

  • Increase operational efficiency by offering optimal service quality to our customers while controlling operating costs, without negatively affecting the necessary controls.
  • Generate results to be able to invest in innovation, the development of new tools, etc.

 

OUR KEY PROJECTS

  • Improve network efficiency
    – Optimise our processes
    – Develop a multi-channel approach
    – Do a better job of sharing the information gathered about each channel
  • Increase our operational efficiency

 

MONITORED INDICATORS

Monitoring changes in overhead expenses enables the Group to improve the efficiency of its life and non-life businesses.

 

DISCOVER THE OTHER WORKSTREAMS
OF THE GROUP STRATEGIC PROGRAM 2014-2018

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